Categories
management

What is the omnipresent “Net Promoter Score?”

I was researching the concept, as it came up in a meeting.

In brief: as an operational feedback mechanism, measure ONLY enthusiastic customers and ONLY ask is they were satisfied and if they would recommend your services or product. ‘

“Enthusiastic” means the highest ranking on both.

No long customer satisfaction surveys that have no predictive value and cost a fortune to create, implement, and that your customers don’t complete.

Interesting. Powerful.

Here’s the original this article in the Harvard Business Review:


The One Number You Need to Grow

If growth is what you’re after, you won’t learn much from complex measurements of customer satisfaction or retention. You simply need to know what your customers tell their friends about you.
— Read on hbr.org/2003/12/the-one-number-you-need-to-grow

Categories
frugality YAGNI

”Why I Switched From Ubuntu to Manjaro Linux”

This is a really good article on why a lighter and more modern distro is good for tech work and for VMs. I would also note that Red Hat Enterprise Linux is also going the “less is more” route, with a base distro that just barely uses the CPU.

Cheers,

Dak


“For more than a decade, Ubuntu was my Linux distribution of choice. But, for the first time in a long while, I distro-hopped. I now run Manjaro and couldn’t be happier. It’s just that good!
— Read on www.howtogeek.com/430556/why-i-switched-from-ubuntu-to-manjaro-linux/