Clueless Companies Can’t Cope

I’m home sick today, so I’m a natural captive audience for free movies, or so I thought. I was half-watching a movie on Crackle (Sony) on an iPad, and the “preach to the converted” ads for new RIM products were repeated so many times that, frankly, I lost count and I barely managed to finish … Continue reading Clueless Companies Can’t Cope

Why your customer service is the most important thing for your business…or for YOU personally.

This article (a summary of Ken Blanchard’s Raving Fans, with what appears to be material from a subsequent interview), may be the most important thing you read today. Ken Blanchard: Save your firm from a customer service crisis. Are your firm’s customers, or YOUR customers, raving fans? Happy reading, Dak

Personal branding: overrated, or common sense?

I’m sure you’ve seen a number of posts that talk about ‘personal branding.’ They mostly have something to sell you, or an approach you really ought to take, which involves hundreds of hours of sustained work, and buying books and seminars. BUT: to get started, keep it simple. If your blog is your primary website, … Continue reading Personal branding: overrated, or common sense?

Building teams: Developers, not Programmers

If you aren’t in the software development business, this post is not for you.  These aren’t the droids you are looking for.  Move along! Once upon a time, it was Good Enough to have wicked good coding skills.  Master programmers would hand out assignments to the rest of the team, who would code up the … Continue reading Building teams: Developers, not Programmers