The Elements of Security: Omit Needless Software

Omit Needless Software! Omit Needless Software! Omit Needless Software! (after William Strunk, Jr.)

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Why your customer service is the most important thing for your business…or for YOU personally.

This article (a summary of Ken Blanchard’s Raving Fans, with what appears to be material from a subsequent interview), may be the most important thing you read today. Ken Blanchard: Save your firm from a customer service crisis. Are your firm’s customers, or YOUR customers, raving fans? Happy reading, Dak

Personal branding: overrated, or common sense?

I’m sure you’ve seen a number of posts that talk about ‘personal branding.’ They mostly have something to sell you, or an approach you really ought to take, which involves hundreds of hours of sustained work, and buying books and seminars. BUT: to get started, keep it simple. If your blog is your primary website, … Continue reading Personal branding: overrated, or common sense?

Saving paper, saving time through PDF

I imagine that you’ve thought about trying to reduce the amount of paper you handle. A good place to start is reducing the amount of paper you generate. A GREAT place to start that is to quit printing documents for reference, just keep them on your computer. Saving output to PDF is a great place … Continue reading Saving paper, saving time through PDF