A great way to make quality important in your organization

There’s really only one key practice for quality:  continuous improvement, and its dual, continuous learning. For continuous learning, many practices that help; one of my personal favorites is ‘Lunch and Learn.’  It’s easy to get started, allows the team to ‘opt in’ to shared practices, and is an amazing opportunity for growth. One example that … Continue reading A great way to make quality important in your organization

Ed Catmull on why innovation and sustained vision matter

If you are in a software leadership position, this is worth your time. A Conversation with Ed Catmull – ACM Queue. Key quote:  “When computer graphics became practical, it reintroduced technical change into this field and invigorated it.

Why your customer service is the most important thing for your business…or for YOU personally.

This article (a summary of Ken Blanchard’s Raving Fans, with what appears to be material from a subsequent interview), may be the most important thing you read today. Ken Blanchard: Save your firm from a customer service crisis. Are your firm’s customers, or YOUR customers, raving fans? Happy reading, Dak

Happy Canadian Thanksgiving!

There are two countries in the world that officially celebrate Thanksgiving (and that have a substantial population of people descended from the Pilgrims of Plymouth Colony). As an American in Canada (and, as it happens, a descendant of those Pilgrims), I thoroughly enjoy both Thanksgivings. Whether this is a religious holiday for you or not, … Continue reading Happy Canadian Thanksgiving!

Building teams: Developers, not Programmers

If you aren’t in the software development business, this post is not for you.  These aren’t the droids you are looking for.  Move along! Once upon a time, it was Good Enough to have wicked good coding skills.  Master programmers would hand out assignments to the rest of the team, who would code up the … Continue reading Building teams: Developers, not Programmers