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management people tips value Worth reading

Why your customer service is the most important thing for your business…or for YOU personally.

This article (a summary of Ken Blanchard’s Raving Fans, with what appears to be material from a subsequent interview), may be the most important thing you read today.

Ken Blanchard: Save your firm from a customer service crisis.

Are your firm’s customers, or YOUR customers, raving fans?

Happy reading,
Dak

Categories
frugality people

Happy Canadian Thanksgiving!

There are two countries in the world that officially celebrate Thanksgiving (and that have a substantial population of people descended from the Pilgrims of Plymouth Colony). As an American in Canada (and, as it happens, a descendant of those Pilgrims), I thoroughly enjoy both Thanksgivings.

Whether this is a religious holiday for you or not, I hope that you can take a few minutes to stop and appreciate what you have.

Best holiday wishes to all; may you count your blessings and share with your friends and loved ones.

Best regards,
Dak