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Why your customer service is the most important thing for your business…or for YOU personally.


This article (a summary of Ken Blanchard’s Raving Fans, with what appears to be material from a subsequent interview), may be the most important thing you read today.

Ken Blanchard: Save your firm from a customer service crisis.

Are your firm’s customers, or YOUR customers, raving fans?

Happy reading,
Dak

By Dak

Father, leader, writer, scientist, visionary.

Technical software development leader (CTO, VP). Excels when improving and turning around teams, putting better tools and software architectures in place, and getting better outcomes.

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